Infographic

Infographic: Master virtual communication by honing soft skills

Written by

Hayley Hawthorne, Ph.D.

Many organizations attempted a transition to online work during the COVID-19 pandemic to protect the health of staff and customers. While remote virtual communication technology helped keep businesses open, many workers struggled with communicating and collaborating at a distance.

After 18 months in the “new normal,” it’s safe to say the status quo for virtual communication soft skills isn’t good enough, and it’s leaving some members of the workforce fatigued and frustrated.

But improving online presentations doesn’t just happen. It requires intentional focus on developing the soft skills needed to master connecting with others and approaching communication from a position of empathy. The infographic below, along with Presenting Virtually, our newest book by Chief Strategy Officer, Patti Sanchez, and our recently released research report on the state of virtual communications & soft skills, provide a roadmap for improving the way you communicate, and present, online.

References

• 1: Duarte, “Transformative Soft Skills and Training to Build the Teams of Tomorrow: 2020 Research report.” 2021. https://kinstastg.duarte.com/resources/2020-research-report/
• 2: World Economic Forum, “The Future of Jobs Report 2020.” October 2020. https://www3.weforum.org/docs/WEF_Future_of_Jobs_2020.pdf
• 3: Duarte, “The State of Communicating and Presenting Online: 2021 Research Report.” 2021. https://kinstastg.duarte.com/resources/virtual-presentations-research-report/
• Presenting Virtually: Communicate and Connect With Online Audiences

Header image illustrated by Alexis Macias

Infographic illustrated by Aisling Doyle